Privacy Policy

Introduction

At MyndKraeft, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This privacy policy explains our practices regarding the personal information we collect from users of our competitive gaming strategies platform and career development services.

By using our services at myndkraeft.it.com, you agree to the collection and use of information in accordance with this policy. We want you to feel confident about sharing information with us, so we've made this policy as clear and comprehensive as possible.

Information We Collect

Personal Information

We collect information you provide directly to us when you create an account, enroll in our learning programs, or contact us for support. This includes:

• Your name, email address, and contact information
• Account credentials and profile information
• Payment information for our services (processed securely through third-party payment processors)
• Communication preferences and marketing consents
• Information you provide in support requests or feedback forms

Usage Information

We automatically collect certain information about how you use our platform to improve our services and provide a better learning experience:

• Pages you visit and time spent on our platform
• Learning progress and course completion data
• Device information, browser type, and operating system
• IP address and general location information
• Referral sources and search terms used to find our site

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze site traffic, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not work properly if cookies are disabled.

How We Use Your Information

We use the information we collect for several important purposes that directly benefit your experience with our career development platform:

• Providing and improving our competitive gaming strategy courses and career development services
• Processing payments and managing your account access
• Sending you important updates about your courses and account
• Responding to your support requests and customer service inquiries
• Analyzing platform usage to enhance our learning programs and user experience
• Sending marketing communications (only if you've opted in)
• Protecting against fraud and ensuring platform security
• Complying with legal obligations and enforcing our terms of service

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform and deliver our services. These include payment processors, email service providers, and analytics tools. All service providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We'll also share information if necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

If MyndKraeft is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Data Security

We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, alteration, disclosure, or destruction.

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• We use secure servers with regular security updates and monitoring
• Access to personal information is restricted to authorized personnel only
• We conduct regular security audits and vulnerability assessments
• Payment information is processed through PCI-compliant payment processors

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Your Rights and Choices

You have several rights regarding your personal information, and we're committed to helping you exercise these rights:

Access and Correction

You can access and update most of your personal information through your account settings. If you need help accessing or correcting your information, please contact our support team.

Data Deletion

You can request deletion of your personal information by contacting us. We'll process your request within 30 days, though we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings. Note that you'll still receive important account-related communications even if you opt out of marketing.

Data Portability

Upon request, we can provide you with a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service if you choose.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specific retention periods include:

• Account information: Retained while your account is active and for 2 years after closure
• Learning progress data: Retained for 5 years to support continued education
• Payment records: Retained for 7 years as required by Malaysian financial regulations
• Support communications: Retained for 3 years for quality assurance
• Marketing consent records: Retained until consent is withdrawn plus 1 year

International Data Transfers

While MyndKraeft operates primarily in Malaysia, some of our service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws.

We only work with service providers who demonstrate adequate levels of data protection and have appropriate contracts in place to govern the processing of your information.

Children's Privacy

Our services are designed for individuals who are at least 16 years old. We don't knowingly collect personal information from children under 16. If we discover that we've collected information from a child under 16, we'll delete that information promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data practices, we're here to help. You can reach our privacy team through several channels: